CHAS Accident Hotline

Report Accident		Return to CHAS

The CHAS Accident Hotline, is operated in partnership with Integrity Claims Management (ICM), any agreement undertaken by a CHAS member for the services of CHAS Accident Management Hotline will be with Integrity Claims Management the operating partner of Verison Chas for Accident Management. Full terms and conditions will be issued and explained at the time of each report of an accident, they can also be received on request to info@integritycm.co.uk.

Nature Of Agreement
ICM Will enable CHAS members under the CHAS Accident Management Hotline the full breath of services supplied by ICM.
This Includes.

Access to 24hour CHAS Accident Hotline Number
24/7 Accident Management support
Roadside Vehicle Recovery Service
Credit Hire Like for Like Domestic and Light Commercial Vehicles, Including Roof bars, Tow Hitches, Rhino Tubes, Warning Lights as specified by client.
Complete Claim management (Fault, Non-Fault and shared responsibility) including investigation where required
Accident Repair Service
Personal Injuries Solicitor

Schedule 1
Services to be Provided by ICM
ICM will provide a full accident management facility. This service to include:
•    First notification of loss facility for both non-fault and fault claims
•   Collection and storage of accident damaged vehicles where required
•   Provision of like for like replacement vehicle in the event of non-fault claims
•   Arrangement of independent engineer’s inspection
•   Arrangement and management of body shop repairs in accord with ABI protocols
•   Forwarding of personal injury referrals for attention of nominated solicitor informing and negotiating with all involved insurers
•   Recovery of uninsured losses
•   Provision to broker of claims status information Communication:

ICM can receive claim notification by telephone, e-mail or Via the CHAS Accident Management Micro site and will liaise with all members/clients/insurers by telephone, or email as required.
Bespoke Telephone service for notification of claims is in place over 24 hours, 7 seven days of the week.

Systems and Management Information
Integrity Claims Management prides itself on being able to react quickly to our clients’ requirements and provide a variety of different reports on a regular basis for the CHAS Members.
Management information reports can be provided to match specified requirements.

Schedule 2
Service Levels Agreement For Associate Partners Members

New Claims
Details to be input within one working day of notification.
Acknowledgement of each claim will be sent to the Insurers and assigned Fleet Manager for Business Accounts within one working day of receipt.
Notification of the claim will be sent to the responsible party and/or his insurers within one working day of receipt provided that such information is available.

Service levels

Credit Hire Service Level Agreement
Where we are notified via email or CHAS Accident Hotline Microstite Contact or attempt to the driver within 1 hour (non-drivable) during normal working hours.
Free collection and delivery of the damaged vehicle.
Where engineering and inspections are necessary, these are forwarded to our partner network.
Management of vehicle repair costs and vehicle downtime kept to a minimum.
Salvage disposal procedures handled.
Control of storage charges.
Nationwide availability for 'on-site' damage inspection.
Management report preparation.

If a vehicle is mobile, then a replacement will be offered to the customer for the period of repairs. In the event of a fault claim the client is directed into a partner repairer where a courtesy vehicle (subject to availability) will be offered. Where Denver Bodyshop is appointed, a saloon car or commercial vehicle up to 3500 kg can be provided. Vehicles are delivered by Integrity Claims Management Ltd throughout the United Kingdom. wherever possible, although we reserve the right to use a partner when/if necessary.

Like For Like Vehicle delivered to customers choice of location
Vehicle delivered to the client (subject to availability) UK wide the same business day, following authorisation of the claim.
Vehicle collected from customers choice of location
Vehicle provided with full breakdown cover

Correspondence
All correspondence will be acknowledged and/or dealt with accordingly within one working day of receipt. Correspondence received which includes a cheque in full or part satisfaction of a claim, will be handled as a priority and will be dispatched on the same day as receipt.

The Policyholder, their Insurer and the broker will be kept informed of the progress of the claim at regular intervals throughout the claim handling process. ICM will advise when liability is admitted; interim payments and full settlements received and will also provide full details of any third party and their insurer to Policyholder and Insurer’s on same day that file is closed.

Diary System

All new claims are reviewed at day 3 with a further review at day 7. All live claims are reviewed at regular intervals, with Non-solicitor cases diarised for a maximum period of 14 days, where Parts allow.

Schedule 3
Service Level Agreement

The purpose of this agreement is to set out the terms and conditions of Outsourced Claims Operation and mutual contractual arrangements. The agreement will commence on the agreed date for a period of twelve months or as detailed within this agreement. On the date of expiry, the agreement will be renewed for a further twelve-month period. On each subsequent expiry date, the same renewal provisions will apply. The following will form the basis of a Service Level Agreement for the handling of referred Credit Hire, repair opportunities, uninsured loss, recovery, and claims reporting.
Integrity Claims Management Ltd will offer Associate Partners a comprehensive accident management service, which will include all Motor Related Collisions where liability is Non-Fault, Joint Liability or at Fault. The provision of any Fault collision or covered associated incident, Within this agreement Integrity Claims Management Ltd agree to provide.

Reporting of claims under delegated authority and consent of Associate Partner Members.
Access to ICM Ltd Proclaim Management portal and claim progress
24-hour accident recovery service
Mobility solutions
Vehicle repair solution
Recovery of uninsured losses
Fault accident. A client will be offered an agreed replacement car or commercial vehicle up to 3500 kg when they agree to use ICM’s approved body repair garage, for the duration of their repairs following a fault RTA

Conduct of Business

This agreement governs the terms upon which Integrity Claims Management Ltd conduct business with CHAS.
The agreement will last for the stated period following the commencement date.

• Upon receipt of a new claim Integrity Claims Management Ltd will immediately advise CHAS via e-mail of pre-determined details of the claim.

• Integrity Claims Management Ltd business hours are as stated below, however this may be subject to change without notice.
Day – 9.00am – 17.00pm
Night – 17.00pm – 9.00am

Integrity Claims Management Ltd will undertake the reporting of a claim to the client’s insurer on their behalf . In the event of a non-fault accident, Integrity Claims Management Ltd will direct all associated out of pocket claims expense costs to the third-party insurers. In the event of a Fault claim Integrity Claims Management Ltd may attempt to contact the third party in order to also deal with their claim, this will be done within the guidelines of the ABI GTA. In the event of a non-fault claim, Integrity Claims Management Ltd may contribute/assist to agreed marketing initiative with Associate Partners.

Incidents Reporting
Integrity Claims Management Ltd will aim to contact all CHAS Members Where a fleet claim at the earliest opportunity of notification. Full claim evaluation will be completed, with the appropriate action taken depending upon liability assessment. Integrity Claims Management Ltd will acknowledge receipt of claim with notification to Associate Partners at the earliest opportunity by your chosen medium i.e. email/phone etc. and will provide a unique Integrity Claims Management Ltd claim reference. Associate Partners will have access to all notes relating to current claims via our secure portal. Integrity Claims Management Ltd will report Fault claims for information purposes only to the client's own insurer. Integrity Claims Management Ltd operates its own mixed fleet of hire vehicles consisting of cars, commercial vehicles up to 3500kg and motorcycles of which are delivered to the client at a time and place to suit. Integrity Claims Management Ltd will verify the identity of the client and ownership of the vehicle involved in the claim. Integrity Claims Management Ltd or Network Repairers will undertake the recovery of a client’s vehicle to their premises unless the client wishes to use a repairer of their choosing. Integrity Claims Management Ltd will ensure there are mitigating reasons for clients to require a replacement vehicle and once satisfied will endeavour to provide either a like for like or similar vehicle (subject to availability) which fit for purpose. If a claim is received before 1.00pm and the vehicle is deemed un-roadworthy Integrity Claims Management Ltd will endeavour to deliver a vehicle on the same day. If the vehicle is considered unroadworthy during out of office hours, Integrity will endeavour to provide a vehicle during the next 24 hours (subject to vehicle availability) Where necessary Integrity Claims Management Ltd may choose to deliver a replacement vehicle that can be used until an appropriate vehicle is ready.

Upon delivery of our hire vehicle, the client is informed of their obligations regarding the condition of the vehicle and terms of the company’s fuel policy as detailed within the Credit Hire Agreement. Integrity Claims Management Ltd will require the client’s authorisation to provide a valid pre payment or credit card where their information will remain on a current file. No unauthorised payment will be deducted without first informing the client of details, circumstances and amounts due Integrity Claims Management Ltd or Partner. Any payment request will be made to cover authority vehicle congestion charging, parking, speeding or other PCN violations. By providing this information the client has agreed to accept liability for all amounts incurred as detailed in the credit hire agreement and/or to the value of any PCN’s or other associated costs which occurred whilst the vehicle is within their authority. Integrity Claims Management Ltd will not seek recovery of any hire costs from the client unless the claim is subsequently found to be of a fraudulent nature. All our vehicles are maintained and prepared to a high standard which the client can expect. Following the return of the vehicle if there is either new damage or a fuel shortfall the client will be given ample opportunity to review the supporting evidence and make any representation. The same applies to congestion and parking tickets. Any speeding offences will be redirected to the client. By providing this information the client has agreed to accept liability for all amounts incurred as detailed in the credit hire agreement and or to the value of any penalties occurred whilst the vehicle is within their authority.

Credit Hire Vehicle Insurance.

On arrangement of the Credit Hire Vehicle, the client will have the option to self insure or use integrity Claims managements Credit Hire insurance included within the credit hire of the replacement vehicle.

To utilise the insurance within the credit hire agreement, the client must.

Be the sole user of the vehicle or full details of each driver must be issues to ICM
Be over 21 years of age. And not over 70 years of age
Have a full valid UK driving licence that enable them to drive that vehicle,
Have a minimum of two years driving experience.
Have no more than 6 points on their licence
Must have a national insurance number.

Vehicle Repair
Using the Credit Repair option would mean the client does not have to pay their policy excess and normally means a quicker turn around in getting the repairs completed. The use of Credit Repair is normally established during the First Notification of Loss and is subject to ensuring the accident circumstances meet Integrity Claims Management Ltd criteria. Principally, hit in the rear, hit whilst parked and third party emerging from a side street are all acceptable instances where Credit Repair maybe considered.
Integrity Claims Management Ltd reserve the right to revert to the client’s own policy should the Third-Party Insurer refuse to meet the cost of the repairs due to a dispute in quantum/liability. For this reason, Credit Repair is normally offered to fully comprehensive policyholders only. In addition, any vehicle/s that are un-roadworthy, Integrity Claims Management Ltd may request the Third-Party Insurer to inspect and authorise repairs. The typical process for a vehicle that is driveable and Integrity Claims Management Ltd have agreed to undertake a Credit Repair, commences with arranging a booking-in date with one of the Integrity Claims Management Ltd Network Repairers. Once a date is agreed, our independent engineer will inspect the client’s vehicle and review the repairer’s estimate. Once agreed the engineer will authorise the work to be carried out. Integrity Claims Management Ltd agree to comply with the ABI GTA Protocols where this initial process is completed within 48 of business hours. This may take longer in instances where the third party has requested their own engineer.

Fault Incidents
For fault incidents, Integrity Claims Management Ltd will establish the circumstances and report any relevant/authorised motoring incident to the clients own insurance company through their preferred method of communication. Integrity Claims Management Ltd will and/or send a email notification to the client's insurance company to ensure the insurers have notification of the claim. Integrity Claims Management Ltd will provide the client with a claim reference number, for future reference. Integrity Claims Management Ltd will inform the client via phone/email/SMS with their insurance reference should this be made available. If the claim is reported out of business hours where the client’s vehicle is un-driveable, vehicle recovery will be arranged, and costs forwarded to Clients Own Insurer.

Responsibilities
Integrity Claims Management Ltd will provide a full first notification of loss service to clients of CHAS. Integrity Claims Management Ltd may supply appropriate information/marketing material which must be issued to members. This material will include details of how to report a claim on Integrity Claims Management’s Bespoke Hotline or existing claims telephone line, which may be answered with an agreed client greeting, as specified by CHAS.

Termination
This Agreement may be terminated by either party giving not less than ninety days written notice to the other:

• Immediately, if either party is deemed by the other to have committed a breach of this Agreement (having first been given the opportunity, in writing, to remedy the breach within 28 days).

• Immediately, by either party if there is a material change in the management or ownership of the other party, or if either becomes financially insolvent or a receiver or liquidator is appointed.

Withstanding the above, the termination date will not be earlier than the end of the initial twelve-month term, or subsequent twelve-month term where parties have agreed to renewal after the initial period has expired. Should either party wish to cancel the agreement at the end of the initial term and prior to a new agreement being signed 60 days’ written notice shall be given of termination.

If 60 days’ notice from either party is not given prior to the end of the initial 12 month term , the service will continue uninterrupted until either 60 days’ notice is issued in writing or the service agreement is renewed.

Confidentiality
The confidentiality of all parties affected by this Agreement will be respected at all times and as such the Agreement should not be disclosed to any other corporate body or private individual.

Data Protection Act
The client information provided by CHAS to Integrity Claims Management Ltd is only for the purpose of reporting and managing any subsequent claims on behalf of the client. It is agreed that this information will not be passed onto any other corporate body or private individual. Our handling of this information will not contravene the Data Protection Act in law within the time limits bound by this agreement.

Attempted Fraud
If it is established that any claim made by the client is of a fraudulent nature, Integrity Claims Management Ltd reserve the right to instigate court proceedings directly against the client to recover all claim costs and disbursements incurred in the management of that claim. It should be understood that Integrum Insurance Solutions will without question support Integrity Claims Management Ltd in this action.

Advice and Support
The integrity Claims Management team are experienced in the process of post accident management, and will advise of the information required by the driver at the time of the incident. ICM are not however solicitors so any advice that maybe offered is offered in spirit and is not legally binding to Integrity Claims Management or its employees, As such Integrity Claims management hold no legal responsibility or liability for any advice issued.

VAT payment
While we offer all our services on a credit basis and when liability is found to be non fault or shared endeavour to claim back all or part of the costs of repair, hire and storage from the third party, When we are providing these services to a Business that is VAT registered The VAT Element of any claim will need to be paid by the client to Integrity Claims Management, this will be able to be claimed back against your own VAT.

KEY FACTS for Replacement Vehicle Hire The Terms and Conditions of the CHAS Accident Management Hotline will be issued at the time of your reporting an incident for agreement by ICM or on request to inf@integritycm.co.uk .
For your convenience we have outlined the essential points for your reference and understanding

STATEMENT OF LIABILITY: The client Driver will acknowledge that for the period of hire, i or nominated user will be personally liable for this vehicle and any fixed penalty offence committed. Any penalty or parking charge notice, any excess charge or penalty charge for bus lane contraventions which may be incurred, or any other charges incurred under a road user charging scheme.

Whilst under this agreement, vehicle is the of the driver responsibility and associated liabilities will apply as if it were my own vehicle.

The insurance excess relating to this hire agreement relating to any damage however it may have been caused, either directly or indirectly but has occurred whilst under this agreement, which subsequently causes the company (Integrity Claims Management Ltd) to claim through their insurance policy (theft, attempted theft, vandalism or regardless of cause) will be charged back to the person named within this agreement at an amount of £750 for standard passenger cars, £1500 for executive or prestige cars and £1000 for all commercial vehicles. Any traffic violations committed by the hirer or nominated user which results in a cost being incurred by Integrity Claims Management will be charged at cost, plus an administration fee of £60 will apply in each instance that occurs.

If the cost of any repair is less that than the stated excess (vehicle dependent) then Integrity Claims Management Ltd will only seek to claim the reduced amount.

If the hire vehicle is damaged as a result of a non-fault incident with another party, Integrity Claims Management will deal with the claim against the “at fault” insurer. In this instance no excess will be payable. This is subject to proving liability against the other party. Integrity Claims Management must be notified immediately following any accident or incident that is likely to affect the policy excess.

You can opt to mitigate the damage excess liability by choosing to add the hire vehicle within this agreement to your own insurance policy. This will avoid the policy excess charges. Your own insurance policy excess (if applicable) will apply in this instance. See paragraph 2 or 3 Integrity Claims Management can arrange to add the hire vehicle to your current motor policy prior to commencing a hire agreement. Any cost that may be applied by your current insurer will be met by Integrity Claims Management

This hire vehicle has comprehensive breakdown cover including recovery and onward travel provided by the RAC Business Breakdown. Emergency Breakdown Number 0333 202 3000. This service is to be used in the event of a flat battery, deflated tyre or any other mechanical/electrical breakdown.

Please provide the following information if known;

i/ The exact location of the vehicle, such as the road you are on, the nearest junction, identifiable landmark etc.
ii/ What you believe may be the nature of the fault.
Iii/ The telephone number you are calling from.

You are also require to notify Integrity Claims Management Ltd at the earliest opportunity following the incident who may decide to replace the current vehicle.

The fuel level will be recorded at the start of this agreement and must be returned with at least the same amount or more at the point of vehicle handover. Should the fuel level be lower than at the commencement of this agreement, then any additional fuel required will be charged at the rate of 10 pence per litre above the national average prevailing on the date the vehicle is returned. In additional to the cost of fuel an administration charge of £35.00 will be applied.

It is forbidden to smoke in ICM hire vehicle. A valet charge of £80 will be applied in the event that this condition of hire has not been adhered to.

It is the responsibility of the hirer or nominated authorised user to ensure that the hire vehicle is returned in the same clean condition throughout, as provided at the start of the hire period. Should the vehicle be returned in such a condition that it in our opinion requires professional valeting, a charge of £80 will apply in each instance.

At the end of the period of hire our representative will complete a vehicle condition report. This is intended to safeguard the hirer named within this agreement. If it is not possible for our representative to complete a vehicle condition report due to circumstances that may affect the accuracy of the report i.e vehicle is returned dirty, then should any vehicle damage be identified once the vehicle has been cleaned post collection, it will be assumed that this has occurred whilst in your custody. In this instance a vehicle damage excess charge will be applied. Please refer to paragraph 2.

If your vehicle is due to be returned post-accident, Integrity Claims Management Ltd will clean your vehicle prior to taking delivery. Integrity Claims Management Ltd will then complete a vehicle inspection report on your own vehicle] Terms and Conditions

Definitions

Lessor:                                        Integrity Claims Management Ltd of 22 Montague Road, Leytonstone, London, E11 3EX.
Hirer:                                          The person, firm, company or organisation by or on behalf of whom this Agreement is signed.
Additional Drivers:               Any person or persons other than the Hirer that the Lessor has authorised either in writing or verbally to use the Hire Vehicle subject to such persons being covered by a valid policy of motor insurance and adhering to the Terms and Conditions of this Agreement.
Hire Vehicle:                            The motor vehicle described overleaf and any replacement provided by the Lessor.
Hire Period:                              The total number of days of hire beginning of the day the Lessor delivers the Hire Vehicle and ending when the Hire Vehicle is collected.
Daily Rate:                                The applicable rate of hire for each day of the Hire Period as set out overleaf.
Hire Charges:                           The total of the Daily Rate multiplied by the Hire Period plus the prevailing rate of Value Added Tax.
Credit Period:                         The maximum period of credit to the Hirer will extend to whichever comes first in time either the 360th day after the date of this Agreement or the conclusion of a claim described in paragraph 8 of this Agreement.
Policy Excess:                          £750 - £1,500.00. Please refer to Section 17 on the front page (page 1 of 7) of the Agreement.

The Agreement

The Lessor hereby agrees to provide the Hirer with the use of a Hire Vehicle for the Hire Period in exchange for the Hirer satisfying the Hire Charges and any additional charges as set out in this Agreement within the Credit Period.
By virtue of paragraph 3(1) of the Consumer Credit (Exempt Agreements) Order 1999 this Agreement is not a Regulated Agreement with the meaning of the Consumer Credit Act 1974.
The Lessor shall have the right to nominate a solicitor to pursue a claim for damages on behalf of and in the name of the Hirer (which may necessitate the commencement of court proceedings) to recover the charges falling due under this agreement; the Hirer shall co-operate fully with the solicitor nominated and shall attend court hearing to give evidence or otherwise as requested.

The Lessor’s Obligations

The Lessor will provide the Hire Vehicle fully taxed, covered by a valid MOT certificate, roadworthy and otherwise in good working order and repair.
The Lessor will deliver and collect the Hire Vehicle at the beginning and at the end of the Hire Period to and from a place to be agreed.
If during the Hire Period use of the Hire Vehicle is interfered with to any significant extent by any defect or damage for which the Hirer or Additional Drivers are not responsible, the Lessor will repair or replace the Hire Vehicle as soon as reasonably practicable.

The Hirer’s Obligations

The Hirer and Additional Drivers shall at all times comply with the Terms and Conditions of this Agreement.
The Hirer undertakes to return the Hire Vehicle in a clean condition with all tyres, tools, radio and other accessories in the same condition as when received, ordinary wear and tear accepted.
The Hirer is responsible for all damage caused by misuse or negligence, and for all tyre repairs or replacements, and for any broken windows and lights and for any damage to the interior to the vehicle.
The Hirer agrees to ensure that the Hire Vehicle is covered by a valid policy of insurance for all risks associated with hire including use by Additional Drivers.
The Hirer warrants that the Hire Vehicle will not be used:

For the carriage of passengers or property for hire or reward except with permission from the Lessor.
For racing, pace making, reliability trails, speed-testing or driving instruction without express agreement of the Lessor.
To propel or tow any other vehicle or trailer.
In violation of the provision of any act, order or regulation affecting the use, loading or condition of the vehicle or for any illegal purpose.
Outside the United Kingdom mainland without express agreement of the Lessor.

The Hirer will immediately inform the Lessor of any fault with the Hire Vehicle and will not use the Hire Vehicle whilst it is in an un-roadworthy condition.

Insurance

The Hirer must select one of the two insurance options overleaf.
If ‘Own Insurance’ is selected the Hirer agrees to:

Keep the Hire Vehicle insured with insurers approved by the Lessor at value which is agreed by the Lessor as being a fair market value against loss or damage by accident, fire and theft and against any passenger or third party liabilities.

In the case of any loss or damage to the Hire Vehicle, permit the Lessor make a claim in the Hirer’s name and in such circumstances the Lessor reserves the right to claim full rental charges until any necessary repairs have been completed.
Adhere to the terms of their policy of insurance.

If ‘Lessor’s Insurance’ is selected:

Subject to the Hirer’s proposal for insurance being accepted by the Lessor the Hirer and Additional Drivers will be insured upon and subject to the terms and conditions of the policy of insurance held by the Lessor in respect of the Hire Vehicle and its use against liabilities to third parties including passengers.
A copy of the policy of insurance held by us shall be kept available for inspection by the Hirer at the Lessor’s address.
In respect of each and every incident resulting in damage to the Hire Vehicle, the Hirer shall pay to the Lessor the Policy Excess, if the Lessor recovers from any third party any part of the Policy Excess, the Lessor will repay the Hirer that part of the Policy Excess.

Accidents

In the event of an accident involving the Hire Vehicle the Hirer shall:

Notify the Lessor immediately and in any event within 24 hours of the incident occurring.
Ensure that the Hirer or Additional Drivers provides a full accident report to the Lessor at the earliest opportunity.
Make no admission of liability to any persons involved in the incident.
Forward any correspondence relating to the incident to the Lessor.
Co-operate will any reasonable request for information or assistance for the purpose of pursing or defending any insurance claim or legal proceedings.
Do all required by the Lessor and permit the Hirer’s name to be used by the Lessor for enforcing any rights or remedies against the parties in connection with the Hire Vehicle.

Additional Charges and Penalties

In addition to the Hire Charges, the Hirer agrees to accept liability for the following costs and charges:

All charges, including legal and administrative costs for any road-traffic offence or parking (local authority or private), congestion or toll charges, or any other offence or charges involving the rental vehicle, including costs from the vehicle being clamped, seized or towed away. You are responsible for paying the appropriate authority or company for any charges and costs if and when they ask you or us for these payments. You will also be responsible for paying our reasonable administration charges for dealing with these matters. However, where it is not reasonably practicable to transfer liability for any such fine or charge, we may use our discretion to settle the fine or charge with the appropriate authority and re-charge you such amount together with an administration charge to reflect our reasonable administration costs. Should you wish to appeal, contest or dispute any such fine or charge we shall pass all relevant information to you and you must liaise directly with the appropriate authority or company to obtain any refund, where this is possible.
If the Hirer is responsible for, and must pay immediately, any reasonable costs and charges incurred by the Lessor if the Hirer, Additional Drivers or any other party fails to comply with paragraph 4 of this Agreement.
The costs and premiums associated with arranging the Hirer’s own insurance if such option is selected in accordance with paragraph 5.
The Policy Excess due for any event arising out an incident described in paragraph 5.3.3.

Credit Pending Recovery of the Hire Charges from Third Parties

Where the hire is consequent upon the Hirer's own vehicle being un-roadworthy or being repaired as a result of a road traffic accident and a claim is being or is to be made against the responsible party the Lessor will allow the Hirer a Credit Period on all charges under this Agreement.
By the end of the Credit Period all charges must have been paid in full by the Hirer.
The Lessor will allow the Hirer to pay all charges under this Agreement by no more than 4 instalments and within a period of 12 months.
For the avoidance of doubt nothing in this Agreement prevents the Hirer paying in full the charges under this Agreement within 360 days (12 months) of the date of the Agreement and in no more than 4 instalments.
The Lessor shall have the right to nominate a Solicitor to pursue an action and if necessary commence legal proceedings on behalf of the Hirer in respect of the road traffic accident including a claim for the Hirer’s losses and the Hirer agrees to fully co-operate with the Solicitors in the conduct of that action including attending a court hearing if requested.
At all times the ultimate obligation to pay the hire charges to the Lessor shall rest upon the Hirer and the Hirer acknowledges and accepts their residual liability for any Hire Charges unrecovered from the responsible party.
The Lessor agrees to fund all legal fees involved and associated with instructing the Solicitor and legal proceedings.
The Credit Period shall terminate immediately if the Lessor reasonably believes that the Hirer has failed to comply with the Lessor and/or their appointed Solicitors.

General

This Agreement, together with the Model Cancellation Form, forms the entirety Agreement between the Parties in respect of the subject matter. Both Parties acknowledge that in entering into this Agreement they have not relied upon any representation or undertaking whether oral or in writing save as expressly incorporated here.
The total rental period shall not in any event exceed 88 days beginning with the date of this Agreement.
Except where paragraph 11 applies, the Hirer will pay to the Lessor on demand all charges due under this Agreement.
The Lessor accepts no responsibility for delays and/or consequential losses from breakdown or from any other circumstance.

The Lessor will not waive any of his rights under this Agreement except in writing signed by a duly authorised representative of the Lessor.

Right to Cancel

The Hirer has the right to cancel this Agreement within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, the Hirer must inform the Lessor of their decision to cancel this Agreement by a clear statement (eg a letter sent by post, fax or e-mail). The Hirer may use the attached Model Cancellation Form but it is not obligatory.

Effects of Cancellation

If the Hirer cancels this Agreement, the Lessor will reimburse the Hirer all payments received from the Hirer, including the costs of delivery.
The Lessor may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by the Hirer.
The Lessor will make the reimbursement without undue delay, and not later than:

14 days after the day the Lessor receives back from you any goods supplied; or
(if earlier) 14 days after the day the Hirers provides evidence that the Hirer has returned the goods; or
If there were no good supplied, 14 days after the day on which the Lessor is informed about the Hirer’s decision to cancel this Agreement.

The Lessor will make the reimbursement using the same means of payment as the Hirer used for the initial transaction, unless the Hirer has expressly agreed otherwise; in any event, the Hirer will not incur any fees as a result if the reimbursement.
The Lessor will collect the Hire Vehicle at the Lessor’s expense.
If the Hirer has requested to begin the performance of services during the cancellation period, the Hirer shall pay the Lessor an amount which is in proportion to what has been performed until the Hirer has communicated their cancellation from this Agreement, in comparison with full coverage of this Agreement.

Notice of the Right to Cancel
Where this contract is made during a visit to your or another person’s home, or to your place of work, or during an excursion arranged by us, or after an offer made by you during such a visit or excursion, and where in making this contract you are acting for purposes which are outside your trade or profession, you have the right to cancel the contract within a period of 14 days starting with the date on which you receive this notice by delivering or sending (including by electronic mail) a cancellation notice to us to the following address:
by post to: Russell Ryan at Integrity Claims Management Ltd, 22 Montague Road, Leytonstone, London, E11 3EX
or by e-mail to: russell@integritycm.co.uk
Notice of cancellation will be deemed to be served on the day it is posted or sent to us, or if it is sent to us by electronic mail, the day it is sent.
You may exercise the right to cancel by using the cancellation notice form below if you wish.
If you cancel this contract after delivery of the hire vehicle, you will be required immediately to pay us the hire charges and delivery charges stated on the face of the contract from the date the hire vehicle was delivered to you until the date you give notice of cancellation.
You must not use the hire vehicle after you have given notice to cancel. You must make the hire vehicle available for collection by us and take reasonable care of it until it is collected.
If you have also been issued with an insurance policy in connection with this contract, that insurance policy will be automatically cancelled if you cancel this agreement and it will not cover any charges you may be required to pay as a consequence of you cancelling this agreement.
Where we have agreed to fund the repairs to your own vehicle, cancellation of the repair agreement terminates your right to funding. It does not terminate your freestanding agreement with the body shop for the repair of your vehicle, and you will remain liable to the body shop under that agreement.
If you wish to cancel the contract you MUST DO SO IN WRITING and deliver personally or send (which may be by electronic mail) this to the person named below. You may use this form if you want to but you do not have to. Complete, detach and return this form ONLY IF YOU WISH TO CANCEL THE CONTRACT.) To: Russell Ryan, Integrity Claims Management, 22 Montague Road, Leytonstone, London, E11 3EX. STATEMENT OF LIABILITY. The Client will be asked to acknowledge that for the period of hire I shall be liable as the owner of the vehicle for any fixed penalty offence committed with respect to the vehicle or any penalty charge notice. Any excess charge (as per section 12 of the hire Terms and Conditions titled “Excess”) or penalty charge for parking or similar, or bus lane contraventions which may be incurred and any charges and penalty charges incurred under the Road User Charging Scheme. By signing below, I agree to authorise Integrity Claims Management Ltd to obtain payment of all amounts due or which may become due under this rental agreement by deducting the amounts from any settlement in relation to claim. Integrity Claims Management Ltd will notify the hirer of any fines and will require evidence that payment has been made by the hirer within 7 days of notification to them. Failure of this evidence will mean that Integrity Claims Management Ltd will use the above agreement to implement payment on the hirers behalf and claim back the paid costs in arrears. Evidence of such transactions will be sent to the hirer. It is the responsibility of the hirer to register the hired vehicle for Residential parking permits, Congestion Charge and Dart Charge. Recovery and Storage Agreement Terms & Conditions

The Agreement

This Agreement is made between ICM and the Customer for the provision of recovery and storage services provided from the date of recovery until the conclusion of storage (being a date not exceeding 88 days from the date of this Agreement)
The Customer agrees to pay the recovery and storage charges as set out in Rates section of this Agreement in no more than 1 instalments within 12 months of the date of this Agreement.

ICM’s Obligations

If a Customer reasonably believes their vehicle is unroadworthy following a road traffic incident ICM will recover their vehicle from a location in mainland United Kingdom to a storage facility operated by ICM.
ICM will place the vehicle in a secure storage facility operated by ICM.
ICM will endeavour to ensure the security and safety of the storage facility during storage period.
In the event that ICM are appointed by the Customer to provide Claims Management services, ICM may remove the Customer’s vehicle from the storage facility for, but not limited to, the purposes of inspection, taking of photographs, obtaining an accident report, obtaining a repair estimate, for salvage valuation, for damage assessment and any other purposes for the progression of a claim.
At the discretion of ICM the Customer’s vehicle may be released into the custody of an agreed third party before recovery and storage are settled in full and in such circumstances ICM will provide the Customer with credit for settlement of the charges in accordance with clause 4.1.2.

Customer’s Obligations

During the storage period the Customer is required to carry insurance to cover risks associated with storage including, but not limited to, fire, theft, damage and loss.
The Customer must provide ICM with a full set of keys to the vehicle from the point of recovery and throughout the storage period.
In the event that Vehicle Excise Duty becomes due whilst the vehicle is in storage the Customer is required to either submit a SORN to DVLA or provide ICM with a replacement tax disc.
The Customer must arrange for the removal of their vehicle from ICM’s storage facility no later than 88 days from the date of this agreement.

Credit Pending Reimbursement of Recovery and Storage Charges from Third Parties

Where recovery and storage charges are incurred as a result of a road traffic accident:

ICM shall have the right to nominate a Solicitor to pursue an action on behalf of the Customer to recover losses and damage incurred by the Customer inclusive of recovery and storage charges, the Customer must fully co-operate in the conduct of that action and participate in any hearing that may be required.
At all times the Customer will remain liable to ICM to meet the costs of recovery and storage charges incurred but ICM will allow the Customer credit as to the charges until:

Such time as a claim for damages is concluded against the party the Customer alleges is liable for causing the loss and/or damage;
Expiry of 50 weeks from the date of this agreement;
All recovery and storage charges are settled in full.

ICM shall terminate the credit period and all charges inclusive of Value Added Tax shall become immediately payable by a single instalment if:

In the reasonable opinion of ICM, the Customer fails to co-operate with ICM or the appointed Solicitors specified in clause 4.1.1;
Notice of termination of credit is served by ICM on the Customer.

Limitation, Exclusion and General

The period of storage shall not in any circumstances exceed 88 days.
ICM shall not and shall not be taken to waive any of the rights inferred on ICM under this agreement except or unless notice is served by an authorised representatives.
ICM will not be liable for any consequential loss or delay caused by a failure to meet its obligations under this agreement.
Nothing in this agreement shall restrict ICM’s liability for death, personal injury or damage to property to the extent that it is attributable to the negligence of ICM or its employees acting in the course of their employment.
Where a person on behalf of the Customer has signed this agreement, it warrants that they are authorised to sign for the recovery and storage and is jointly and severally liable with the Customer under this agreement.

This agreement shall be subject to the law of England.

Cancellation Notice If you wish to cancel the contract you MUST DO SO IN WRITING and deliver personally or send (which may be by electronic mail) this to the person named below. You may use this form if you want to but you do not have to. Complete, detach and return this form ONLY IF YOU WISH TO CANCEL THE CONTRACT.) To: Russell Ryan, Integrity Claims Management, 22 Montague Road, Leytonstone, London, E11 3EX.


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